Orion AI
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Use cases/ Audiology & Hearing
HIPAA-compliant. Local-first deployment available.

Hearing patients need follow-up. It rarely happens on time.

Orion is the AI layer for audiology and hearing care practices. It answers your calls, brings back patients due for a fitting or check, and handles the follow-up by voice and SMS.

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Built for the practice you already run

HIPAA-compliantBAA availableLocal-first deploymentNo rip and replaceNo new software to learn
The leak in hearing care

Hearing care is a long relationship. Follow-up keeps it alive.

Fittings, adjustments, and reorders all depend on a call that often doesn't get made.

Fittings and checks lapse

Device fittings, adjustments, and annual checks fall off the schedule.

Trials and reorders go cold

Hearing aid trials and reorders are revenue waiting on a call nobody makes.

Calls go unanswered

Patients call during appointments and reach voicemail. They don't always call back.

How it helps

What Orion does for your practice.

Orion is not another dashboard for your front desk to work. The AI runs the calls and follow-up itself, automatically, so the work actually gets done.

New patients

Answers inbound calls, qualifies, and books, so a missed call never becomes a lost patient.

  • Answers inbound
  • Books appointments
  • Never voicemail
Recovery and recall

Follows up on trial deadlines, overdue device checkups, and patients who drifted. By text and voice, in your practice's tone.

  • No-show recovery
  • Follow-up
  • Reactivation
Visibility

Shows what's recovered, what's pending, and what's stuck, so you can see what's coming back.

  • What's recovered
  • What's pending
  • One view
What it looks like

What a conversation with Orion looks like.

Two examples of how Orion answers and follows up for a practice like ClearTone Hearing.

SMS follow-upHearing-aid checkup
Hi Linda, you're due for your 6-month hearing-aid checkup. Want to book?
Yes. What's open?
Thursday at 10 or Monday at 2.
Monday.
Booked. Monday at 2. See you then.
Voice callNew fitting inquiry
CallerWalk-in inquiry about a hearing test
WhenFriday, 3:40pm (team with patients)
What Orion didAnswered the pricing questions, booked an evaluation for next Tuesday
OutcomeEvaluation booked.
What every practice gets
24/7
calls answered, never voicemail
Voice + text
every patient followed up
HIPAA
signed BAA, local-first option
No lock-in
month-to-month, cancel anytime
Who it's for

Built for these practices. Not for everyone.

Built for

Audiology practices running ongoing hearing aid trials, fittings, and reorders, where a missed follow-up call is a lost sale.

Not built for

Solo practices with light volume the owner comfortably tracks alone.

Questions

The things practices ask first.

Orion sits on top of the systems audiology practices already use. We confirm your specific setup on the intro call.
No. Orion runs in the background. Handoffs come back the way your team already works.
Yes, with a signed BAA. For practices that need patient data to stay in the building, Orion can run locally on a machine in your office.
Cancel month-to-month. If we're not making you money, we don't deserve to be paid.
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Other specialties Orion supports.

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Keep your patients hearing their best.

Fifteen minutes and we'll show you what Orion would rebook for your practice.

Book a 15-minute intro call