Use cases/ Mental & Behavioral Health
HIPAA-compliant. Local-first deployment available.

Every call answered. Every client followed up. Privately.

Orion is the automated AI layer for mental and behavioral health practices. It answers your calls, reduces no-shows, manages intake follow-up, and reactivates clients, all while keeping data private. Across voice and SMS.

No demo theatre, no pitch deck. We figure out together if this is even worth your time.

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Built for the practice you already run

HIPAA-compliantBAA availableLocal-first deploymentNo rip and replaceNo new software to learn
The leak before care begins

The work that decides whether a client ever starts.

Most of what loses a client happens before the first session, on the phone and in the inbox.

Calls for help go unanswered

Someone finally works up the nerve to call. If no one answers and no one calls back fast, that moment passes.

No-shows are brutal

Behavioral health has some of the highest no-show rates in care. Every missed session is a gap that hurts the client and the practice.

Intake and waitlists stall

Intake paperwork, insurance checks, and waitlist follow-up pile up faster than the front desk can move them.

Orion handles logistics, not care.

It books, reminds, follows up on intake, and reactivates clients. It does not provide clinical advice, triage, or crisis support. Anyone in crisis is routed to a human or to 988 immediately.

How it helps

What Orion does for your practice.

Orion is not another dashboard for your front desk to work. The AI runs the calls and follow-up itself, automatically, so the work actually gets done.

New clients

Answers inbound calls and books intakes, so someone reaching out for help never hits a dead end.

  • Answers inbound
  • Books appointments
  • Never voicemail
Reminders and recovery

Reduces no-shows with reminders and reactivates clients who lapsed, by text and voice.

  • No-show recovery
  • Follow-up
  • Reactivation
Visibility

Shows the calls Orion answered and the appointments it booked, each one clickable through to the record.

  • What's recovered
  • What's pending
  • One view
What it looks like

What a conversation with Orion looks like.

Two examples of how Orion answers and follows up for a practice like Calm Waters Counseling.

SMS follow-upNo-show recovery
Hi Marcus, looks like you missed today's session with Dr. Reyes. Want to reschedule?
Yes, sorry. Same time next week?
Booked you for same time next Tuesday. Reminder Monday.
Thanks.
Voice callNew client intake
CallerNew client looking to start therapy
WhenFriday, 6:45pm
What Orion didTook the details and booked an initial consult for Tuesday at 6. Anything urgent routed to a human and to 988.
OutcomeInitial consult booked. Crisis-routing protocol followed.
What every practice gets
24/7
calls answered, never voicemail
Voice + text
every client followed up
HIPAA
signed BAA, local-first option
No lock-in
month-to-month, cancel anytime
Who it's for

Built for these practices. Not for everyone.

Built for

Group practices, clinics, and solo providers with more demand than front-desk hours, especially those who need patient data to stay private.

Not built for

Providers who want AI to handle clinical conversations or crisis response. Orion does logistics only.

Questions

The things practices ask first.

No. Orion handles scheduling, reminders, intake, and reactivation only. It never gives clinical advice, and anyone in crisis is routed to a human or to 988 immediately.
No. Orion runs in the background. Handoffs come back the way your team already works.
Yes, with a signed BAA. Because mental health records are especially sensitive, Orion can run locally on a machine in your practice so patient data never leaves your network.
Cancel month-to-month. If we're not making you money, we don't deserve to be paid.

Answer every client. Quietly handle the rest.

Fifteen minutes and we'll show you what Orion would do for your practice.