Orion AI
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Use cases/ Primary Care
HIPAA-compliant. Local-first deployment available.

The phones never stop. Your front desk can't keep up.

Orion is the AI layer for primary care and family medicine practices. It answers your calls, brings back patients overdue for visits, and handles the follow-up by voice and SMS.

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Built for the practice you already run

HIPAA-compliantBAA availableLocal-first deploymentNo rip and replaceNo new software to learn
The leak in primary care

High volume, overwhelmed phones, follow-up that slips.

When the lines back up, patients wait on hold or hang up, and follow-up never happens.

Calls go unanswered

Phone lines back up during clinic hours. Patients wait on hold or simply hang up.

Preventive and follow-up visits lapse

Annual physicals, chronic-care checks, and follow-ups fall off without a nudge.

No-shows hurt

Missed appointments leave gaps and patients whose care goes unmanaged.

How it helps

What Orion does for your practice.

Orion is not another dashboard for your front desk to work. The AI runs the calls and follow-up itself, automatically, so the work actually gets done.

New patients

Answers inbound calls, qualifies, and books, so a missed call never becomes a lost patient.

  • Answers inbound
  • Books appointments
  • Never voicemail
Recovery and recall

Follows up on no-shows, overdue recalls, and dormant patients by text and voice, in your practice's tone.

  • No-show recovery
  • Follow-up
  • Reactivation
Visibility

Shows what's recovered, what's pending, and what's stuck, so you can see what's coming back.

  • What's recovered
  • What's pending
  • One view
What it looks like

What a conversation with Orion looks like.

Two examples of how Orion answers and follows up for a practice like Riverside Family Medicine.

SMS follow-upAnnual physical
Hi Marcus, you're due for your annual physical with Dr. Lee. Want to book this year's?
Sure. What's open?
Tuesday at 10 or Thursday at 3.
Thursday.
Booked. Thursday at 3. Reminder Wednesday.
Voice callSame-day sick visit
CallerEstablished patient with a fever
WhenMonday, 8:10am (phones backed up)
What Orion didTook the details, booked a same-day slot at 11:30, flagged the chart for the MA
OutcomeSame-day appointment booked. Team has the heads-up.
What every practice gets
24/7
calls answered, never voicemail
Voice + text
every patient followed up
HIPAA
signed BAA, local-first option
No lock-in
month-to-month, cancel anytime
Who it's for

Built for these practices. Not for everyone.

Built for

Independent and small-group primary care practices with high call volume and a stretched front desk.

Not built for

Large health systems with locked-in EHR communication and procurement gatekeeping.

Questions

The things practices ask first.

Orion sits on top of the systems you already use where integration is supported. We confirm your specific setup, and what's possible with your EHR, on the intro call.
No. Orion runs in the background. Handoffs come back the way your team already works.
Yes, with a signed BAA. For practices that need patient data to stay in the building, Orion can run locally on a machine in your office.
Cancel month-to-month. If we're not making you money, we don't deserve to be paid.
More use cases

Other specialties Orion supports.

Plastic Surgery

See use case →

Pediatrics

See use case →

ENT & Otolaryngology

See use case →

OB/GYN

See use case →

Take the pressure off your phones.

Fifteen minutes and we'll show you what Orion would handle for your practice.

Book a 15-minute intro call